Verbal Consent Script
Read aloud verbatim by grooming shop staff at time of booking
“Would you like to receive text message updates about your grooming appointments from [Shop Name]? We’ll send you appointment reminders about 24 hours before your visit, a text when your dog is ready for pickup, and an occasional re-engagement message if it’s been more than 8 weeks since your last visit.
Message frequency varies — typically 2 to 4 messages per month. Message and data rates may apply. You can reply STOP at any time to unsubscribe, or HELP for assistance.
Do I have your permission to sign you up for these text messages at [phone number]?”
This script satisfies all 6 CTIA-required consent elements:
- Identity of sender (grooming shop)
- Message types (reminders, pickup, re-engagement)
- Message frequency (2–4 per month)
- Message & data rates disclosure
- STOP to unsubscribe
- HELP for assistance
The verbal opt-in workflow
Every SMS opt-in on Sable follows these five steps — no exceptions, no shortcuts.
- 1
Client books an appointment (in person or by phone)
The client contacts the grooming shop to schedule a visit for their dog. No SMS consent is assumed or collected at this point.
- 2
Staff reads the verbal consent script above
Word-for-word, every time. The script names the shop, lists the three message types, discloses frequency and rates, and explains STOP / HELP keywords.
- 3
Client verbally agrees
Staff proceeds only if the client says yes and confirms the phone number. If the client declines, no SMS opt-in is recorded and no messages are ever sent.
- 4
Staff records the consent in Sable
Inside the authenticated app, staff enters the client and actively ticks the SMS consent checkbox (see form preview below). The box is unchecked by default — checking it is the affirmative act.
- 5
Opt-in confirmation SMS sent automatically
Sable immediately fires a welcome text containing all six CTIA-required disclosures. If the client didn't actually consent, they can reply STOP right there and are opted back out instantly.
Step 4 in detail
How staff records the verbal consent
Live preview of the “Add New Client” intake form inside the authenticated Sable app. Only accessible to logged-in grooming shop staff — never to the public.
Used for appointment reminders and pickup notifications.
SMS Notification Consent
This is a compliance preview. Client data is only saved when grooming shop staff submit the form inside the authenticated app.
Example SMS messages the client receives
Transactional only. Every message includes STOP instructions. No marketing messages are ever sent.
- 1
Opt-in confirmation SMS sent automatically
Immediately after the client record is saved, Sable sends a confirmation text to the client's phone number containing all required compliance disclosures.
Mark’s Mutts: Hi Sarah, you're confirmed to receive appointment reminders & pickup notifications from us. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. - 2
Appointment reminders sent ~24 hours before each visit
Mark’s Mutts: Hi Sarah! Just a reminder that Bella has a grooming appointment tomorrow at 10:00 AM with Amy at Mark's Mutts. See you then! Reply STOP to opt out. - 3
Pickup notification sent when grooming is complete
Mark’s Mutts: Good news! Bella is freshly groomed and ready for pickup at Mark's Mutts. Reply STOP to opt out. - 4
Re-engagement message if no visit in 8+ weeks
Sent once per overdue period. Never sent to opted-out clients.
Mark’s Mutts: Hi Sarah, it's been a while since we've seen Bella! It might be time for a trim. Give us a call or reply to book. — Mark's Mutts Reply STOP to opt out. Msg & data rates may apply.
Opting out — instant & permanent
Reply STOP
Handled by carrier — immediate removal
Reply UNSUBSCRIBE
Also accepted by Twilio / carriers
Contact the shop
Staff unchecks opt-in box in the app
When STOP is received, the platform immediately sets the client’s sms_opt_in flag to false and no further messages are sent under any circumstance.