Complete Opt-In Workflow
End-to-end compliance flow — every step documented for carrier review
Consent collected at intake
When a grooming shop adds a new client (or edits an existing one), the following consent block is displayed. The shop confirms the client has explicitly agreed before checking the box.
Communication — shown in Sable
Opt-in confirmation SMS sent automatically
Immediately after the client record is saved with SMS consent, Sable automatically sends an opt-in confirmation message to the client’s phone number. This message contains all required compliance elements.
Actual message received by client
Ongoing transactional messages
After opt-in is confirmed, clients receive only the message types listed below. Every outgoing SMS includes opt-out instructions.
Unsubscribe — instant & permanent
Clients can opt out at any time using any of the following methods:
Reply STOP
Handled by carrier — immediate
Reply UNSUBSCRIBE
Also accepted by Twilio
Contact the shop
Shop toggles opt-in off in app
After STOP is received, the sms_opt_in flag is set to false in the Sable database. The system enforces this flag at send time — no message will be delivered to an opted-out number under any circumstance.
Opt Out Anytime
Reply STOP to any message to immediately unsubscribe. No further messages will be sent.
Get Assistance
Reply HELP to any message for assistance or contact the grooming shop directly.
Overview
Sable is a scheduling, client management, and automated communications platform built for professional dog grooming shops. This policy governs how grooming shops that use Sable collect consent from their clients to receive SMS (text message) notifications, what types of messages may be sent, and the rights clients have to control those communications.
All SMS messages are sent on behalf of the individual grooming shop directly to that shop’s clients. Sable acts as the technology provider and does not independently contact clients, sell phone numbers, or use contact information for any purpose other than delivering the notifications described in this policy.
How Consent Is Collected
Before any SMS message is sent, the grooming shop must obtain explicit consent from the client. Consent is collected through the following methods:
Verbal Consent at Booking
When a client books an appointment in person or by phone, they provide their mobile number and verbally agree to receive SMS appointment notifications. The grooming shop records this opt-in within Sable.
Written Consent via Intake Form
Clients completing a new client intake form acknowledge an SMS opt-in disclosure before their phone number is saved to the system.
Online Booking Acknowledgement
When clients book through the shop's online booking interface, they check a box acknowledging consent to receive SMS appointment notifications before confirming their booking.
Exact opt-in language shown in Sable
The following consent block appears on the client intake form every time a grooming shop adds or edits a client record:
Communication
This language is displayed on both the “Add client” and “Edit client” screens. The checkbox defaults to checked; shop staff may uncheck it if the client declines. The opt-in status is stored per-client and enforced at send time — messages are never sent to clients with sms_opt_in = false.
Grooming shops are solely responsible for ensuring proper consent is obtained before enabling SMS for any client within the platform. Clients may withdraw consent at any time by replying STOP or by contacting the shop directly.
Types of Messages Sent
Clients who have opted in may receive the following categories of SMS messages from their grooming shop. All messages are transactional in nature and related to grooming appointments and pet care scheduling.
Appointment Reminder
TransactionalSent approximately 24 hours before a scheduled grooming appointment.
Example message
Dog Ready for Pickup
TransactionalSent automatically when the groomer marks the appointment complete.
Example message
Overdue Visit Follow-Up
TransactionalSent when a dog has not had a grooming visit within the shop's configured reminder window (default: 8 weeks).
Example message
Message Frequency
Message frequency varies based on the number of grooming appointments scheduled and the shop’s individual reminder settings. Clients typically receive:
- One (1) reminder message per scheduled appointment, sent approximately 24 hours before the appointment time.
- One (1) pickup notification per completed appointment when the groomer marks the dog as ready.
- One (1) follow-up message per overdue period when a dog has not had a visit within the shop's configured reminder window.
Clients will never receive unsolicited promotional messages. All messages are transactional and directly related to their grooming appointments.
How to Opt Out
You may stop receiving SMS messages at any time using any of the following methods:
Reply STOP
Send STOP in reply to any message you receive. You will receive a one-time confirmation message and no further SMS messages will be sent from this number.
Contact the Grooming Shop
Contact the grooming shop directly and ask them to update your SMS preferences in their system. They can disable SMS notifications for your account immediately.
To re-enable SMS notifications after opting out, contact the grooming shop directly. They can update your preferences in Sable at any time.
Getting Help
Reply HELP to any message to receive a response with support information. You may also contact the grooming shop directly for questions about messages you have received.
For questions about the Sable platform itself, see our Terms of Service.
Message & Data Rates
Message and data rates may apply. Rates vary depending on your mobile carrier and service plan. Sable and the individual grooming shop are not responsible for any charges applied by your wireless carrier for messages sent or received.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to network availability and carrier policies. For issues with message delivery, contact the grooming shop directly or reply HELP for assistance.
Privacy
Phone numbers and contact information collected through Sable are used solely to deliver the notifications described in this policy on behalf of the individual grooming shop. Client contact data is:
- Never sold to third parties.
- Never used for marketing purposes unrelated to the client's grooming appointments.
- Never shared with other businesses or data brokers.
- Stored securely and accessible only to the grooming shop that collected it.
Contact
For questions about this SMS Consent Policy:
About a specific message
Contact the grooming shop that sent you the message directly. Their name appears in every SMS they send.
About the Sable platform
See our Terms of Service for general platform inquiries and contact information.