Terms of Service

By accessing or using Sable (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including grooming shop owners, employees, and any other individuals who access the platform.

Sable is a software-as-a-service (SaaS) platform designed for professional dog grooming shops. The Service includes:

• Client and dog profile management
• Appointment scheduling and calendar tools
• Automated SMS and email notification delivery
• Before and after photo management
• Groomer schedule management
• AI-assisted message drafting and client communication tools

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. Sable Grooming, LLC is not liable for any loss or damage arising from your failure to protect your account credentials.

Each subscription is for a single grooming shop location. Multi-location use requires separate subscriptions unless otherwise agreed upon in writing.

Sable facilitates the sending of SMS messages on behalf of grooming shops to their clients. By using the SMS features of the Service, you (the grooming shop) agree to the following:

• You will only send messages to clients who have explicitly provided consent to receive SMS communications from your shop.
• You will honor all opt-out requests promptly and update client preferences in the system accordingly.
• You are responsible for compliance with all applicable laws and regulations regarding electronic communications, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
• You will not use the SMS features to send spam, unsolicited messages, or messages unrelated to grooming appointments and client services.

For details on how client SMS consent is collected and managed, see our SMS Consent Policy.

You retain ownership of all client data you enter into Sable. We do not sell, share, or use your client data for any purpose other than delivering the Service to you.

We implement industry-standard security practices to protect your data, including encrypted data storage and secure HTTPS connections. However, no system is completely secure, and we cannot guarantee absolute security.

Upon cancellation of your subscription, you may request an export of your data within 30 days. After that period, data may be permanently deleted.

Access to Sable requires a paid subscription. Subscription fees are billed monthly or annually, as selected at signup. All fees are non-refundable except as required by applicable law.

We reserve the right to change pricing with 30 days advance notice to existing subscribers. Continued use of the Service after a price change constitutes acceptance of the new pricing.

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send unsolicited or harassing communications to any person
• Attempt to gain unauthorized access to any system or network
• Transmit any malicious code, viruses, or harmful software
• Resell or sublicense the Service without written permission

We aim to maintain high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance, updates, or circumstances beyond our control may temporarily affect availability. We are not liable for any losses resulting from service interruptions.

Sable and all associated software, designs, logos, and content are the intellectual property of Sable Grooming, LLC. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription period.

To the maximum extent permitted by law, Sable Grooming, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the Service in the three months preceding the claim.

You may cancel your subscription at any time through your account settings. We reserve the right to suspend or terminate your account for violations of these Terms, with or without notice depending on the severity of the violation.

We may update these Terms from time to time. We will notify existing subscribers of material changes via email or in-app notification at least 14 days before changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the United States. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration, except where prohibited by law.

For questions about these Terms of Service, please contact us through the Sable platform or via the contact information provided in your account dashboard.